1. Program/Service
Live Love Be Evergreen LLC (herein referred to
as “Company”) agrees to provide services of Coaching Program (herein referred to as “Program”). Customer agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Program.
2. Disclaimer
Customer understands Company and its subsidiaries, owners, principals, directors, executives, employees, staff, or agents are not lawyers, doctors, managers, therapists, business managers, registered dieticians, financial analysts, psychotherapists or accountants. Customer understands their participation in this Program will not treat or diagnose any disease, illness, or ailment and if they should experience any such issues they should see their registered physician or other practitioner as determined by their own judgment. Customer understands that the Program is not a substitute for health care, medical or nutritional advice of any kind.
Customer understands and agrees that Customer is fully responsible for their mental wellbeing during the Program, including their dietary, mental and physical choices and decisions during the Program.
Customer understands that coaching is not psychology and that Program team members are not psychotherapists or practicing psychotherapy with Customer.
Customer agrees to seek medical advice as determined by their own judgment before starting this or any other Program or discontinuing use of any medications as prescribed by their medical practitioner. You should consult your physician or other health care practitioner before starting this program. Nothing stated herein is intended to be, and must not be taken to be, the practice of medicine or medical advice. Customer understands Customer is fully responsible for any and all adverse reactions, including but not limited to, emotional or physical reactions to the content in the Program.
Customer understands that all suggestions offered by Company are solely for the purpose of aiding Customer in achieving Customer’s defined goals. Customer has the ability to give their informed consent, and does hereby give such consent to Company to assist in achieving such goals. Additionally, the services are offered on an “As is,” “Where is,” and “Where available” basis, with no warranty of any kind — whether express, implied, or statutory — including, but not limited to, warranties of title or the implied warranties of merchantability or fitness for a particular purpose. This does not affect those warranties which are incapable of exclusion, restriction, or modification under the laws applicable to this agreement.
Customer acknowledges that neither Company, its affiliates, nor any of their respective employees, agents, third parties, or licensors warrant that the services will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of the services, or as to the timeliness, sequence, accuracy, reliability, completeness, or content of any information or service provided through the program. Customer understands this is not a training in psychology nor will Customer be able to practice psychology based on this Program. Customer understands that Company does not offer any representations, warranties, or guarantees, verbally or in writing, regarding any results of any kind.
Customer agrees that its results are dependent on various factors and in no way are dependent on any information Company provides to Customer. Except as specifically provided in this agreement or where the law requires a different standard, you agree that Company is not responsible for any loss, including financial loss, property damage, or bodily injury caused by use of the Program. To the maximum extent permissible under applicable law, Company will not be responsible to Customer or any third party claims through Customer for any direct, indirect, special or consequential, economic or other damages arising in any way out use of the Program and the maximum amount that the Company would be liable is $1,000.
3. Program Details
3 Month Coaching Package
Program Structure
- 1 Extended Coaching Welcome Call (60-90 minutes)
- 11 Coaching Calls (60 minutes)
- Optional Email Coaching
*If you receive a fast-action bonus, i.e. Extended Coaching Calls or bonus session, the number of calls will change to reflect this.
Length of Program
The length of Program shall be four months and two weeks (herein referred to as “Commitment Period”). Customer understands all benefits shall expire at the end of the Commitment Period, and will not be carried-over. All of Customer’s benefits must be used during the Commitment Period. This means that all 12 coaching calls must be scheduled and completed during the Commitment Period.
Only 1 Coaching Call may be scheduled per week.
Company may complete the Program (complete all Calls) before the Commitment Period ends. Email Coaching will no longer be available after the last Coaching Call. Bonuses are available based on their stated conditions.
Time Commitment
The Program requires an estimated investment of 30 hours to complete Coaching Calls and suggested practices. Customers are recommended to complete additional hours of practice and implementation in order to get desired results.
6 Month Coaching Package
Program Structure
- 1 Extended Coaching Welcome Call (60-90 minutes)
- 23 Coaching Calls (60 minutes)
- Optional Email Coaching
*If you receive a fast-action bonus, i.e. Extended Coaching Calls or bonus session, the number of calls will change to reflect this.
Length of Program
The length of Program shall be nine months (herein referred to as “Commitment Period”). Customer understands all benefits shall expire at the end of the Commitment Period, and will not be carried-over. All of Customer’s benefits must be used during the Commitment Period.
Only 1 Coaching Call may be scheduled per week.
Company may complete the Program (complete all Calls) before the Commitment Period ends. Email Coaching will no longer be available after the last Coaching Call. Bonuses are available based on their stated conditions.
Time Commitment
The Program requires an estimated investment of 60 hours to complete Coaching Calls and suggested practices. Customers are recommended to complete additional hours of practice and implementation in order to get desired results. This means that all 24 coaching calls must be scheduled and completed during the Commitment Period.
Bonus: Access to Other “Live” Programs & Products
The 6 Month 1:1 Coaching Package includes Membership to Group Courses, Group Programs, Workshops, and Other Live Products (herein referred to as “Product Program”) that “go live” during the Customer’s Commitment Period (9 Months after the first date of Service). In addition, more than half of the Product Program length must be within the Customer’s Commitment Period. For example, if only two full weeks of a 6-Week Product Program is within the Commitment Period, Customer will not be granted access.
“Going live” means that doors have opened and new Customers are able to join the Product Program. The Product Program must have a Live component, meaning that Company is hosting Live Classes, Live Practices, Live Calls, or Live Group Coaching (in real time).
This does not include Product Programs that are composed of only pre-recorded content.
When a Product Program “goes live” during the Customer’s Commitment Period, Customer will gain access to the Program Membership Site and all it’s components, including bonuses, group coaching calls, and all other benefits.
It is ultimately up to the Company’s discretion if Customer qualify’s for access, based on these conditions. If Customer has missed payments or frozen payments, all benefits will cease and Customer will no longer have access to Product Programs, until payments resume and the account is up to date.
Bonus: VIP Day
The 6 Month 1:1 Coaching Package includes a Bonus VIP Day. This is a 4.5 hour coaching intensive.
This VIP Day must be used within one year of the first date of Service.
It is ultimately up to the Company’s discretion if Customer qualify’s for a Bonus VIP Day, based on these conditions. If Customer has missed payments or frozen payments, all benefits will cease and Customer will no longer be able to receive the Bonus VIP Day, until payments resume and the account is up to date.
Fees
Customer may elect to pay in full or monthly. To view, payment schedule, Customer can visit Account details on the Membership Site. If Customer misses more than one (1) payment, Customer’s access to the Program shall be suspended until payments are up-to-date. Customer is liable for the total cost of the Program.
Freezing Payments & Extensions
See Section 5. Refund Policy to learn more about Freezing Payments & Extensions.
Integration Periods/Vacations
Integration Periods
Integration Periods are breaks in the Program. Customer can schedule an Integration Period that is 1-2 weeks long. During Integration Periods, Email Coaching is available based on the Company’s discretion. Please allow 1-3 working Business Days for response time. During Integration Periods, Customer may also be encouraged to stay accountable and continue with the practices and exercises in the Program.
Adding an Integration Period does not mean Customer will lose coaching call(s), unless the Vacation Period impacts the Customer’s ability to complete the remainder of the Program within the Commitment Period. Program will resume at the end of the Integration Period. Company reserves the right to schedule an Integration Period, based on Company’s own judgment on what may serve Customer best and without advanced notice to Customer.
Vacation Period
Vacation Periods are vacations from the Program. Email Coaching is unavailable during these periods and it’s not expected that Customer complete any Program practices or exercises. Customer may schedule a Vacation Period that is 2-4 weeks long.
Adding a Vacation Period does not mean Customer will lose coaching call(s), unless the Vacation Period impacts the Customer’s ability to complete the remainder of the Program within the Commitment Period. Program will resume at the end of the Vacation Period.
Customer is responsible for scheduling Integration and Vacation Periods so that Customer can complete the remainder of the Program within the Commitment Period.
Company Vacation Periods
Company Vacation Periods are Vacation Periods scheduled by Company. Company Vacation Periods will be scheduled with at least a week’s notice, but typically well in advance.
Customer will not be penalized for Company Vacation Periods and the Program Commitment Period will extend to reflect the inclusion of the Company Vacation Period. For example, if Company has scheduled a 2 week Vacation Period, the Commitment Period for the 3 Month Coaching Program will be extended by 2 weeks, making the new Commitment Period 5 Months (instead of 4.5 Months).
Coaching Calls, Email Coaching and any other support or services is unavailable during Company Vacation Periods. If Customer has scheduled an Integration Period during the Company Vacation Period, Email Coaching and additional support may not be provided and is up to the Company’s discretion and availability.
Overlapping Company & Customer Break Periods
If the Company Vacation Period and Customer Integration/Vacation Period fully coincide, meaning they occur during the same days, then the Vacation Period will be counted as a Customer Integration/Vacation Period and NOT a Company Vacation Period. As a result, the Program Commitment Period will NOT be extended.
If the Company Vacation Period and Customer Integration/Vacation Period partially coincide, then the days where the Customer Integration/Vacation Period overlaps with the Company Vacation Period will be counted as a Customer Integration/Vacation Period and NOT a Company Vacation Period.
The days that do not overlap and belong only to the Company Vacation Period will be counted as a Company Vacation Period, and the Program Commitment Period will be extended to reflect the Company Vacation Period. As a result, the Commitment Period will only be extended for the amount of days that only the Company is on vacation and the Company Vacation Period and Customer Integration/Vacation Period do not overlap.
For example, if the Company Vacation Period is 2 weeks long and the Customer Integration/Vacation Period is 1 week long and the Customer Integration/Vacation Period falls entirely within the Company Vacation Period, then the Program Commitment Period will be extended by 1 week.
Billing & Payment Schedule During Integration/Vacation Periods
During Customer Integration Periods, Customer Vacation Periods, and Company Vacation Periods, Billing will continue as scheduled, based on Customer Payment Schedule.
Payments are NOT paused during Integration/Vacation Periods.
Last Minute Cancellations
Last Minute Cancellations of Coaching Calls are cancellations within a 24 hour period.
Customer Last-Minute Cancellations
Customer will not be penalized for a one-time last minute cancellation. After three (3) last-minute cancellations, Company may, at its own discretion, refuse Service due to “no-show,” resulting in the loss of one or more Coaching Calls without refund or rescheduling.
Company Last-Minute Cancellations
In the event that Company will need to issue a last-minute cancellation, for example, due to family emergency or illness, Company agrees to notify Customer, as soon as possible. Customer will note be penalized for a Company Last-Minute Cancellation. Calls will be rescheduled and, if needed, the Commitment Period will be extended.
4. Method of Payment
Customer shall pay by credit card. If Customer elects to pay by monthly installments, Customer authorizes the Company to charge Customer’s credit card each month. Recurring wire transfer payments are only accepted on a case by case basis, email yanique@yaniquebell.com to enquire about this option if your bank does not authorize credit card charges in the United States.
5. Refund Policy
Customer understands that no refunds are offered at any time during the Program.
If there is an extreme personal emergency or natural disaster that would directly affect the Customers ability to participate in the Program, Customer may send an email to Company at yanique@yaniquebell.com with all relevant and necessary information on their situation.
Customer understands that all emergency-related refunds are discretionary.
If Customer experiences a family crisis, illness, or pregnancy during Commitment Term, Customer may email Company to request a freeze in the Program or payment extensions. A freeze in the Program would pause payments and further access to Program Materials, Calls, and Bonuses, resuming again up to three (3) months from the freeze date. Customer will continue to be responsible for payments and Program completion once the freeze is lifted.
A Payment Extension would reduce the monthly payment to a more manageable amount for the Customer and extend the Payment Period. Customer will still remain liable for the full cost of the Program. Customer understands all freezes and Payment Extensions in the Program are at the sole discretion of the Company.
6. Communication with Company
For questions regarding scheduling or the Program, please email: yanique@yaniquebell.com as it is the Customer Service email address. Company will respond to Customer Service emails within 2 working business days. Emails received on national holidays, Company vacation days stated in advance, or on a weekend will receive a response within the following two (2) working business days.
7. Non-Disclosure of Materials
Material given to Customer in the course of Customer’s work with the Company is proprietary, copyrighted and developed specifically for Company. Customer agrees that such proprietary material is solely for Customer’s own personal use. Any disclosure to a third party is strictly prohibited.
8. No Transfer of Intellectual Property
Company’s Program is copyrighted and the original materials that have been provided to Customer are for Customer’s individual use only and a single-user license. Customer is not allowed to use any of the Company’s intellectual property, methodology, or training to certify or train other students, coaches, or teachers of any kind. All intellectual property, including Company’s copyrighted program and/or program materials, trademarks, service marks, and trade names shall remain the sole property of the Company. No license to sell or distribute Company’s materials is granted or implied. Customer agrees that if Customer violates, or displays any likelihood of violating, any of Customer’s agreements contained in this paragraph, the Company will be entitled to revoke Customer’s membership and/or injunctive relief to prohibit any such violations and to protect against the harm of such violations.
9. Limitation of Liability
Customer agrees they are using the Company’s services at their own risk and that Program is only an educational service being provided. Customer releases Company, its officers, employers, directors, contractors and related entities from any and all damages that may result from any claims arising from any agreements, past or present, between the parties. Customer accepts any and all risks, foreseeable or unforeseeable. Customer agrees that Company will not be held liable for any damages of any kind resulting or arising from including, but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services or enrollment in the Program. Customer knowingly, voluntarily, and expressly, waives any claim for damages including but not limited to; injury or death Customer may sustain as a result of participating in this Program or in any way resulting from the services provided by the Company or use of techniques and practices taught. Customer further declares and represents that no promise, inducement or agreement not herein expressed has been made to Customer to enter into this release. The release made pursuant to this paragraph shall bind Customer’s heirs, executors, personal representatives, successors, assigns, and agents
10. Non-Disparagement
In the event that a dispute arises between the Parties, the Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below. The Customer agrees that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the Company. The Customer agrees that they will not directly or indirectly, in any capacity or manner, make, express, transmit, speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its programs, members, owner, directors, officers, Affiliates, subsidiaries, employees, agents or representatives.
11. Confidentiality
The Company respects Customer’s privacy and insists that Customer respects the Company’s. Thus, consider this a mutual non-disclosure agreement. Any Confidential Information shared by any representative of the Company is confidential, proprietary, and belongs solely and exclusively to the Party who discloses it. Both Parties agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, calls or otherwise. Customer agrees not to use such confidential information in any manner other than in discussion with the Company during the Program. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties will keep Confidential Information in strictest confidence within the Company and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft. Further, Customer agrees that if they violate or display any likelihood of violating this section the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.
12. Customer Responsibility
Customer accepts and agrees that Customer is fully responsible for their progress and results from the Program. Company makes no representations, warranties or guarantees verbally or in writing regarding Customer’s performance. Customer understands that because of the nature of the Program and extent, the results experienced by each Customer may significantly vary. Customer acknowledges there is no guarantee that Customer will reach their goals as a result of participation in the Program.
13. Force Majeure
In the event that any cause beyond the reasonable control of either Party, including, without limitation, acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
14. Severability/Waiver
If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.
15. Assignment
This Agreement may not be assigned by the Customer, without express written consent of Company. This Agreement shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, executors, administrators, successors and permitted assigns. Waiver of any breach or the failure to enforce any provision hereof shall not constitute a waiver of that or any other provision in any other circumstance.
16. Termination
Company is committed to providing all Customers a positive Program experience. Customer agrees that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate Customer’s access to Program and terminate any further services without refund or forgiveness of monthly payments if Customer becomes disruptive to Company or Program, difficult to work with or upon violation of the terms as determined solely by Company. Customer will still be liable to pay the total contract amount. Furthermore, Company reserves the right to pause Customers participation in the Program if Company deems, in its sole discretion, Customer unable to safely and effectively continue in the Program, until such a time when Customer is physically and emotionally able to resume the Program.
17. Age Requirement
Customer must be 18 years of age or older to enroll in the Program.
18. Code of Conduct.
Customer has read the Terms of Service and shall agree and adhere to the code of conduct stated there in order to contribute to creating a safe and positive community experience for all people in the Program. Failure to adhere to the Terms of Service may result in expulsion of the Program and termination of any further services, without refund.
19. Intake Call & Forms
Customer understands that Company intends to support Customer in an effective, appropriate, and personalized way. Therefore, before Program begins, Customer may sign a form that confirms Customer is aware of any health conditions that are contraindicated to the practices in the Program. The form will only be reviewed by Company team members. Company does not collect medical information about Customer. If Company deems Customer unsuitable for Program due to any health or wellness related issues, Company can decide to cancel Customer participation in the Program and will in this case issue a full refund to Customer prior to the Program Start Date.
20. Resolution of Disputes
If not resolved first by good-faith negotiation between the Parties, every controversy or dispute relating to this Agreement will be submitted to the American Arbitration Association. All claims against Company must be lodged within 100-days of the date of the first claim or otherwise be forfeited forever. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand. The parties shall cooperate to ensure that the arbitration process is completed within the ninety (90) day period. The parties shall cooperate in exchanging and expediting discovery as part of the arbitration process. The written decision of the arbitrators (which will provide for the payment of costs) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or a decree in equity, as circumstances may indicate. In disputes involving unpaid balances on behalf of Customer, Customer is responsible for any and all arbitration and attorney fees.
21. Equitable Relief
In the event that a dispute arises between the Parties for which monetary relief is inadequate and where a Party may suffer irreparable harm in the absence of an appropriate remedy, the injured Party may apply to any court of competent jurisdiction for equitable relief, including without limitation a temporary restraining order or injunction.
22. Indemnification
Customer shall defend, indemnify, and hold harmless Company, Company’s officers, employers, employees, contractors, directors, related entities, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the Program or in any way related to the services provided by the Company, excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or gross negligence or willful misconduct by Company, or any of its shareholders, trustees, affiliates or successors. Customer shall defend Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement. Customer recognizes and agrees that all of the Company’s shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company.
23. Notices
Any notices to be given hereunder by either Party to the other may be effected by personal delivery or by mail, registered or certified, postage prepaid with return receipt requested. Notices delivered personally shall be deemed communicated as of the date of actual receipt; mailed notices shall be deemed communicated as of three (3) days after the date of mailing. For purposes of this Agreement, “personal delivery” includes notice transmitted by email to: yanique@yaniquebell.com.
24. Entire Agreement
This Agreement constitutes and contains the entire agreement between the Parties with respect to its subject matter, supersedes all previous discussions, negotiations, proposals, agreements and understandings between them relating to such subject matter, and may not be modified, amended, or discharged, nor may any of its terms be waived, except by an instrument in writing signed by both parties in duplicate.
25. Controlling Law
This Agreement shall be governed by and construed in accordance with the laws of the New Jersey, United States of America.
BY PURCHASING THIS PROGRAM, YOU HAVE READ AND AGREE TO THE WORKING AGREEMENTS ABOVE.